FAQ

Is there an area for parents to watch their child’s swim lesson?

Yes, we have large observatory windows with seating. Our chairs are spaced out to allow for social distancing.


What if my child is not in the right class?
First and foremost, if you ever have any questions or concerns about your child’s current swim class, please do not hesitate to talk to us at the front desk area or give us a call. It is important to us that you feel comfortable sharing your thoughts with us. Parent feedback can often be the missing link to move a new swimmer forward in our program.


What is OPEN SWIM and what time is it available?

Please read our free family open swim information HERE.


What is your locker room/bathroom policy? 

*Please ask about our current Covid-19 locker room policies- thank you.*

We do not allow children 5 years and older to be in the locker rooms of the opposite sex. If your child needs assistance, we ask you please use the family locker rooms. We can also open up our private staff bathroom/shower if needed. If you don’t absolutely need the family bathrooms for changing, we ask you please keep open for families of opposite sex children and/or special needs students that are trying to change & need help.Thank you very much for your cooperation in this matter. We appreciate it.

Also, please refrain from using your phone while in the locker rooms to help insure privacy of all our members. Thank you.


What is your refer a friend program?
We want to say thank you to our clients that are kind enough to refer a friend. Referrals mean the world to us and we can’t thank you enough. For every friend you refer that registers, you will receive a $10 credit to your account that can be applied to any future services including swim lessons, birthday parties, and wellness fitness classes.


What skills do you suggest to practice when were not at swim lessons?
That depends on what skills your child is working on at the moment. We encourage you to swim as a family whenever you get a chance! We love helping with ideas to practice when you’re not at swim lessons so please don’t hesitate to ask us at any time. Skills can range from breath holding in the bath tub to practicing streamlining and starts from the wall. Your instructor, deck supervisor, and office assistants will be able to help with ideas by assessing what skills would benefit your child most.


Do you have a refund policy?
We have a 48 hour refund policy (from the time of payment).  After 48 hours, we do not issue refunds, but we can move you to a different spot in the schedule as long as there is space. Also, since we are now a month-to-month swim membership, we just need cancellation of your membership by the 15th of the month, for the following month. There are no contracts, and there no penalties for cancellation by the 15th.


Are swim diapers required?
Swim diapers are required for children who are not yet or newly potty trained. To keep our pool clean and safe from occurrences, we require re-usable swim diapers because they work better in our pool. We do sell reusable diapers at the front desk, and they come in multiple colors. Otherwise, you should be able to find reusable swim diapers at places like Walmart, Target, etc.


What if I need to cancel my membership?
There are no contracts or penalties for cancellation of your monthly membership. However, if you wish to cancel your enrollment for an upcoming month, you must notify us in writing by the 15th of the previous month. You can cancel through email as well : swim@splashmequon.com.  If you do not cancel, you will remain enrolled in the next month and your card will be charged (on the 1st) the monthly fee of $85 per month per child.


What if I need to reschedule my lesson day/time for the upcoming month?
Please email us with optimal day/time options, and we will contact you once we review the openings in the schedule.


Do you offer water safety talks?
Yes, we love promoting water safety and we want to share it with the community. Please let us know if you would like us to come visit your school, daycare or mom’s/play group to educate on water safety.


Do you offer a time for field trips?
Yes, field trips are so much fun at Splash! Swim + Wellness. We want to reach out to schools, day cares, mom’s/play groups you name it! We offer open swim during the day so the children can swim rain or shine in our 90 degree water. We also offer options for water safety talks and exercises in addition to the open swim. Please contact us for more information!


Our daycare has transportation. Can we bring a group for lessons?
Yes, and we even offer special pricing and scheduling. We would love to partner with your business to offer your clients an extra experience that sets your daycare apart from the rest.


What are your Office/Phone Hours?
Monday 9:00am – 7:30pm
Tuesday 9:00am – 7:30pm
Wednesday 9:00am – 7:30pm
Thursday 9:00am – 7:30pm
Friday 9:00am – 7:30pm
Saturday 8am – 2:30pm 
Sunday CLOSED
We are available on the phones at the front desk (or will be checking voice mail) during the above noted hours. Please note, at times our facility will be open earlier or later for certain swim classes, adult programs, private lessons, or birthday parties – but we can only answer phones (or check voice mail) at the above hours. 


How do you handle class cancellations?
If we have a closing due to weather, unforeseen circumstances, etc. we will personally call and/or email everyone scheduled for class. We will post the closing on our social media/website as well. Please make sure we have your best phone number & best email on file. Important: We do not schedule makeups in an “Act of God” situation, such as severe inclement weather. However, we rarely cancel classes due to weather, as we would like to give our families the option to come if they wish. 


Do you host children’s birthday parties?
YES, we do! Learn more here. 🙂


 

Splash! - 262-512- 7946 - swim@splashmequon.com - 10636 N. Commerce St. Mequon, WI 53092