Frequently Asked Questions.

YES! Visit our “We Are Hiring” page here to see what we are looking for in our teachers; and if you wish, view and fill out our Online Application.

No. (see exception below)  If a spot is available right now in a class, you must either enroll or be removed from the waitlist.  Fear not!—you can still plan ahead.  If you have future scheduling changes or plans to re-enroll, let us know in person or on the phone and we will keep track of what you’re looking for and call you closer to that time, when we will be able to enroll you.
Exception: If you want to enroll in a class in the future that is full now, you can be put on the waitlist.  If the spot becomes available before you are ready to enroll, the rule above will apply.

Yes!  If you are attending class at a certain time, but would prefer a different day or time that is currently full, you can be on the waitlist for the other time and transfer when it becomes available.  We may also use this if your child needs to age up or level up but their new class is full.

Yes, we have large observatory windows with seating. However, in order to limit the number of people in the lobby, we prefer (if possible) that only 1 guardian per child attends the lesson. 

YES! If you refer an instructor and they are hired, we will apply a credit to your account for 4 lessons free!

Yes we do! Please search for your class on our Class Filter, and you can sign yourself up on a wait list for any class you’re interested in.

Unfortunately, no – not at this time. We had a wonderful USMS Certified ALTS (Adult-Learn-To-Swim) Instructor, Julie Anderson, for many years at SPLASH!, but she retired the fall of 2021. She is greatly missed! We are actively looking for another private swim lesson teacher for Adults.

Yes we do.  Private lessons are offered based on teacher availability. Currently, we have a  long waiting list for private/semi-private lessons. Please fill out this form to be put on the list. *Please note, the minimum age for privates is 3 years old.

Yes!  You are charged only for weeks when classes are being held in a given month.  For example, fees are lower in December because we are closed for the Holidays.

Unfortunately, we do not provide makeup classes for swim classes you were not able to attend, for scheduled holiday closures, or for weather related conditions. If you miss a class, we do encourage you to utilize your family swim benefit (first come, first serve) for the extra swim practice & pool time. Please for family swim days/times.

Yes, swim diapers are required for children who are not yet or newly potty trained. To keep our pool clean and safe from occurrences, we require re-usable swim diapers because they work better in our pool. (One re-usable swim diaper is fine, no need to layer.) Please make sure the elastic legs are secure enough to contain an accident. We do sell reusable diapers at the front desk, and they come in multiple colors. 

Please notify us via email by the 15th of the month prior to cancellation (e.g. to cancel for August, you must notify us by July 15th). If you do not cancel, you will remain enrolled in the next month and your card will be charged on the 19th. (i.e. – the August fee will be charged on July 19th). We are charging on the 19th because we need to ensure payment confirmation prior to the start of the month in order to avoid late drops and class disruptions. At this time, you cannot cancel your monthly membership through your parent portal, only via email to swim@splashmequon.com

If you are new to SPLASH! please create an account with us. After you have entered your information, you will be transferred to our Parent Portal, where you may choose a class and enroll your child. You may also call us to register at 262-512-7946. Your credit card will not be charged until after you have enrolled in a class, and our office staff has reviewed the registration. Usually cards are run the same day as enrollment. If you accidentally enrolled in a wrong class, please give us a call as soon as possible, and we can drop you from our end. Classes cannot be dropped through the parent portal.

If we have a class cancellation or facility closing due to unforeseen circumstances, we will call and/or email everyone scheduled that day. Please make sure we have your best phone number and email on file. We will post the cancellations on our social media as well as this website. We do NOT schedule makeups for an “Act of God” situation, such as severe weather; however, we rarely close for weather related conditions.

Each specific class time (e.g. Tue 9:35am Tyke 2) has its own waitlist.  If you are on a waitlist for School Age 3 at 4:35pm on Monday, the system will only notify us when that specific class has an opening.  If you are free all of Monday afternoon and evening, then you’ll want to be on all the waitlists on Monday for your child’s age/level. (For example, on Mondays there are also School Age 3 classes at 5:10, 5:25, 6:20, 6:35, and 6:55pm!  If all happen to be full, you can be on a waitlist for each one.)

Our continuous weekly swim lessons cost $23.75 per lesson per child, charged monthly ($95 for 4 lessons most months).  When you first enroll, your pay immediately for as many lessons remain in the current month.  Following your initial enrollment, you will be charged for the upcoming month on the 19th of the current month, e.g. you pay for March on Feb 19th.  Any retail or snack bar fees incurred during the month will be charged on the 19th as well. There is no cancellation fee, provided that you email us by 15th of the month prior to cancellation. If you need to change days or times, let us know and you can change as soon as there is availability.

Unfortunately no, we cannot hold spots. When a family drops their class, we open it back up on the parent portal, and anyone can register in that open spot.  If it is still open when you return, you are welcome to enroll at the same time again, but we offer no guarantees.

Monday–Friday: 9:00am–7:30pm
Saturday: 8:30am–12:30pm
Sunday: 9:00am–12:00pm

We have a girls locker room and a boys locker room. If your child needs assistance, we ask you please use the family bathrooms. We can also open up our private staff bathroom/shower if needed. A note about the family bathrooms – they should be reserved for families who cannot use our regular locker rooms. Boys over the age of 5 cannot go in the women’s bathroom with their moms; and girls over the age of 5 cannot go in the men’s bathroom with their dads. These families, as well as families with disabilities, have family bathroom Priority. Since we do not have the ability to police this, we are asking everyone to please be courteous during our busiest times (4pm – 7:30pm weekdays, and Saturday mornings). Only use the family bathrooms if you fall into the Priority group. We only have 2, so please limit your time, if you do have to use them.   Thank you very much for your cooperation.

*Important note, please refrain from using your phone while in the locker rooms to help insure privacy of all our members.

Please bring your swim suit (dressed in it ready to go, even better) and your own towel.  Goggles and ear plugs are optional.  We do not provide shared use of our goggles for classes anymore, but we do sell them individually at Splash for $20.

That depends on what skills your child is working on at the moment. We encourage you to refer to your Parent Portal, where you can see what skills your child has been working on. We also recommend you swim as a family whenever you get the chance!  Family Swim, included in your monthly swim lesson membership, is a great way to schedule in that practice. We love helping with ideas when you are not at swim lessons, so please don’t hesitate in asking us at any time.  Skills can range from breath holding in the bath tub to practicing streamlining and starts from the wall. Your instructor, deck supervisor, and office assistants can also help with ideas by assessing what skills would benefit your child most.

Family Swim is for swim lessons clients only. Please click HERE for days/times and our Policies.